You may initiate a return or
exchange through Loop here:
Return & Exchange Policy
We accept domestic returns and exchanges within 28 days of receiving your package. You can return your product for store credit, refund to the original payment method, or exchange your product. If you choose to refund to original payment, you will receive your refund after the warehouse has received and processed your products. Returns and exchanges shipping and handling fees will be deducted from your refund.
Due to the cost of shipping and handling for both us and our customers and the likelihood of lost packages, we do not accept international returns. If you have an unusual situation, please reach out and we will do our best to accommodate.
Please make sure you use your label within the 28 days. We cannot send new shipping labels.
- Product must have no visible sign of wear or tear, and
- Still have original tags
- We cannot accept returns on the Elliot, the Romeo Swim, or the Both& Swim Kit after any use. Please ensure you order the right size by following the sizing chart. If you have any questions about sizing and fit, email firstname.lastname@example.org and we will gladly help.