Frequently Asked Questions
What’s different about Both&’s designs?
We’ve spent the last year doing extensive research in order to begin developing a fit and size system not based off of the binary. By using over 500 responses to our surveys and interviewing more than sixty members of our community, we’ve come up with a new ratio of length to width that is entirely different than what can be found in cisgendered clothing.
How do I know which shirt is right for me?
Each of our shirts has been designed with different primary goals in mind. We recommend you:
- Read the product description for each shirt,
- Read our size guide, which is different from mainstream size guides, and
- Look through the full gallery of images, including the fit guide at the end.
If you are still struggling, feel free to reach out to us at firstname.lastname@example.org and we will be happy to help.
How do I find the right size?
Finding the right size can be a nightmare in the cis fashion world. We have worked hard to alter the fit such that size is a much simpler and more intuitive process for trans/nonbinary/gnc bodies. Please read our size guide to find the best size for you, and if you are still unsure, feel free to email us at email@example.com and we will be happy to assist.
Also, please bear in mind that the garments may shrink a bit in the laundry, and so if a baggier fit is your #1 priority, we recommend erring towards the larger size.
When will my pre-order arrive?
Our manufacturer is currently estimating that the finished collection will ship to our warehouses in late May. COVID-19 has continued to disrupt and slow down the supply chain, so we are cautious to pinpoint an exact date. We will keep you updated via email as we receive information in real time.
Do you ship internationally?
We are currently only able to ship to US customers through our US store and UK customers through our UK store. We are eager to expand to serve more countries, and are currently collecting requests for where we should add next. If you want us to start shipping to your country, please fill out this form.
What’s your return policy?
We offer free returns or exchanges within 30 days of receiving your purchase. To initiate a return/exchange, please visit our returns page.
Do you offer free shipping?
We offer free shipping on orders over $100.
If I identify as cisgendered, can I still wear your clothes?
Of course! We have tested the fit of our shirts on a number of cisgendered folks and had great results. The Khazeel, in particular, is a fantastic, stylistic fit for all bodies.
I love what you’re doing. How can I get involved?
Both& is truly a community, and we wouldn’t be where we are without such an engaged and supportive network of people. If you would like to get on our waitlist for our photo-journalism series, share your story, suggest a design idea, offer financial support, or otherwise get involved, please feel free to reach out to us either through our email firstname.lastname@example.org, or DM us on Instagram @bothandapparel.
What If I just want to brighten someones day with clothes?
You can make a donation to our pay it forward program at Both&. This enables us to send free shirts to a growing list of people who will benefit from the garments and are not currently in a financial position to afford them. If you are in a position to do so, this is a wonderful way to support the community and support small business.