Frequently Asked Questions
What’s different about Both&’s designs?
We’ve spent the last year doing extensive research in order to begin developing a fit and size system not based off of the binary. By using over 500 responses to our surveys and interviewing more than sixty members of our community, we’ve come up with a new ratio of length to width that is entirely different than what can be found in cisgendered clothing.
How do I know which shirt is right for me?
Each of our shirts has been designed with different primary goals in mind. We recommend you:
- Read the product description for each shirt,
- Read our size guide, which is different from mainstream size guides, and
- Look through the full gallery of images, including the fit guide at the end.
If you are still struggling, feel free to reach out to us at firstname.lastname@example.org and we will be happy to help.
How do I find the right size?
Finding the right size can be a nightmare in the cis fashion world. We have worked hard to alter the fit such that size is a much simpler and more intuitive process for trans/nonbinary/gnc bodies. Please read our size guide to find the best size for you, and if you are still unsure, feel free to email us at email@example.com and we will be happy to assist.
Also, please bear in mind that the garments may shrink a bit in the laundry, and so if a baggier fit is your #1 priority, we recommend erring towards the larger size.
How long does shipping take?
We are a small team working other jobs to support ourselves and handling fulfilment internally. We try to process and ship orders as quickly as possible, which usually means delivery within 7-10 days.
Where is my order?
Once your order has shipped, you’ll get a shipped order email including a tracking number. Email us at firstname.lastname@example.org and we'll gladly help you out!
Do you require a signature for packages?
No, we do not! You will receive an email that says your order has been delivered. If you get the email, but do not see your parcel, please email us at email@example.com
What’s your return policy?
We offer free returns or exchanges within 30 days of receiving your purchase. To initiate a return/exchange, please visit our returns page.
Do you offer free shipping?
We offer free shipping on orders over $100.
Do you ship internationally?
Yes, we do. Being a small business we are not able to cover international shipping and duty expenses, but we do work closely with international customers to ensure they order the right sizes and styles, and we offer a discount code to help alleviate the up front investment.
If I identify as cisgendered, can I still wear your clothes?
Of course! We have tested the fit of our shirts on a number of cisgendered folks and had great results. The Khazeel, in particular, is a fantastic, stylistic fit for all bodies.
I love what you’re doing. How can I get involved?
Both& is truly a community, and we wouldn’t be where we are without such an engaged and supportive network of people. If you would like to get on our waitlist for our photo-journalism series, share your story, suggest a design idea, offer financial support, or otherwise get involved, please feel free to reach out to us either through our email firstname.lastname@example.org, or DM us on Instagram @bothandapparel.
What If I just want to brighten someone's day with clothes?
You can make a donation to our pay it forward program at Both&. This enables us to send free shirts to a growing list of people who will benefit from the garments and are not currently in a financial position to afford them. If you are in a position to do so, this is a wonderful way to support the community and support small business.