Skip to content

Frequently Asked Questions

What’s different about Both&’s designs?

We’ve spent the last year doing extensive research in order to begin developing a fit and size system not based off of the binary. By using over 1,000 responses to our surveys and interviewing more than 100 members of our community, we’ve come up with a new ratio of length to width that is entirely different than what can be found in cisgendered clothing.

How do I know which shirt is right for me?

Each of our shirts has been designed with different primary goals in mind. We recommend that you:

  • Read the product description for each shirt, and
  • Look through the full gallery of images, including the fit guide at the end.

If you are still struggling, feel free to reach out to us at and we will be happy to help.

How do I find the right size?

As a general rule of thumb, we recommend that you order on the larger size of what you would buy in a cis male department. So, if you normally buy either M or L, we recommend L. We also have a size guide with measurements, and are also happy to help over email:

Please note that our Romeo came in under spec--we are working to fix this for the next batch, but we recommend ordering 1-2 sizes up on that style!

Are your shirts worth the cost?

We sure think so! We've spent a year working on them, spending literally thousands of hours trying to make the best designs we can. We are also a small brand that only produces with ethical and sustainable grade A factories, which drives up cost. 

Also, fun fact--COVID-19 has raised cotton prices 70%, and all the big brands have bought up all the supply, so the little fish like us are being absolutely crushed. All that to say, we strive to make our prices as accessible as possible, but we understand that pricing is still a reach for some folks. We hope you see our garments as a long term, high quality investment that you will love for years to come. 

How long does shipping take?

We are a small team working other jobs to support ourselves and handling fulfillment internally. We try to process and ship orders as quickly as possible, which usually means delivery within 7-10 days. 

Where is my order?

Once your order has shipped, you’ll get a shipped order email including a tracking number. If there are any problems, email us at and we'll gladly help you out!

Do you require a signature for packages?

No, we do not! You will receive an email that says your order has been delivered. If you get the email, but do not see your parcel, please email us at

What’s your return policy?

If you don't love your Both& garments, we will pay for you to return them and give you a full refund. To initiate a return/exchange, please visit our returns page. Please note this policy is for domestic orders only (USA and UK). International customers will be responsible for return shipping.

Do you offer free shipping?

We offer free shipping on domestic orders over $100.

Do you ship internationally?

We work one on one with international customers on select orders. If you want to place an international order, please contact us at Please note that due to supply chain issues and increased expenses, Both& cannot pay for international shipping or returns, and is not liable for the package once it leaves the USA. 

If I identify as cisgender, can I still wear your clothes?

Of course! We have tested the fit of our shirts on a number of cisgendered folks and had great results. The Khazeel and the Arthur in particular, are fantastic, stylistic fits for all bodies.

How can I help with the research?

We would love it if you spent five minutes filling out this survey. The best way to keep up with our research is by following us on Instagram and joining our email list. 

I love what you’re doing. How can I get involved?

Both& is truly a community, and we wouldn’t be where we are without such an engaged and supportive network of people. If you would like to get on our waitlist for our photo-journalism series, share your story, suggest a design idea, offer financial support, or otherwise get involved, please feel free to reach out to us either through our email, or DM us on Instagram @bothandapparel.

What If I just want to brighten someone's day with clothes?

You can make a donation to our pay it forward program at Both&. This enables us to send free shirts to a growing list of people who will benefit from the garments and are not currently in a financial position to afford them. If you are in a position to do so, this is a wonderful way to support the community and support small business.

On call help with fit and sizing.

We are always available to help you find your perfect fit.

Free & fast shipping

We offer free shipping on all orders over $100.

Exchanges & Returns

Don't love your garment? We accept returns and exchanges.