Frequently Asked Questions
What’s different about Both&’s designs?
We’ve spent the last year doing extensive research in order to begin developing a fit and size system not based off of the binary. By using thousands of responses to our surveys and interviewing more than 500 members of our community, we’ve come up with a new ratio of length to width that is entirely different than what can be found in cisgendered clothing.
We have now expanded our research and patterns to design not only shirts but swimwear, pants, and hoodies.
Are your clothes worth the cost?
Quality + ethics = cost. We understand that our products can be a financial stretch for folks in the community, but we are not willing to compromise on providing the best fit, in the highest quality materials, made in a way that is good for you, workers, and the planet. Our hope isn't that you buy dozens of Both& tees, quickly wearing them out or throwing them away. Our hope is that you purchase a thoughtful baseline wardrobe of Both& products that bring you gender joy and last for years to come.
How do I know which garment is right for me?
Each of our shirts has been designed with different primary goals in mind. We recommend that you:
- Read the product description for each shirt, and
- Look through the full gallery of images, including the fit guide at the end.
If you are still struggling, feel free to reach out to us at hello@bothandapparel.com and we will be happy to help.
How do I find the right size?
As a general rule of thumb, we recommend that you order on the larger size of what you would buy in a cis male department. So, if you normally buy either M or L, we recommend L. We also have a size guide with measurements, and are also happy to help over email: hello@bothandapparel.com.
How long does shipping take?
Depending on your location, orders are usually processed within 24 hours and then shipped out. Delivery can sometimes be delayed due to supply chain issues, but most customers receive the shirts within 4-5 days of shipment.
Where is my order?
Once your order has shipped, you’ll get a shipped order email including a tracking number. If there are any problems, email us at hello@bothandapparel.com and we'll gladly help you out!
Do you require a signature for packages?
No, we do not! You will receive an email that says your order has been delivered. If you get the email, but do not see your parcel, please email us at hello@bothandapparel.com
What’s your return policy?
If you don't love your Both& garments, we will pay for you to return them and give you a full refund. To initiate a return/exchange, please visit our returns page. Please note this policy is for domestic orders only (USA and UK). International customers will be responsible for return shipping.
Do you offer free shipping?
We offer free shipping on domestic orders over $115.
Do you ship internationally?
Yes, but international customers are responsible to pay for shipping and duties up front, which can be quite expensive. We apologize in advance for how much is charged on international shipping these days--this is entirely out of our control, but we want to ensure that our garments are available to folks anywhere.
If I identify as cisgender, can I still wear your clothes?
Of course! We have tested the fit of our shirts on a number of cisgendered folks and had great results. The Khazeel and the Arthur in particular, are fantastic, stylistic fits for all bodies.
How can I help with the research?
We would love it if you spent five minutes filling out this survey. The best way to keep up with our research is by following us on Instagram and joining our email list.
I love what you’re doing. How can I get involved?
Both& is truly a community, and we wouldn’t be where we are without such an engaged and supportive network of people. If you would like to get on our waitlist for our photo-journalism series, share your story, suggest a design idea, offer financial support, or otherwise get involved, please feel free to reach out to us either through our email hello@bothandapparel.com, or DM us on Instagram @bothandapparel.
What If I just want to brighten someone's day with clothes?
You can make a donation to our pay it forward program at Both&. This enables us to send free shirts to a growing list of people who will benefit from the garments and are not currently in a financial position to afford them. If you are in a position to do so, this is a wonderful way to support the community and support small business.
Do you ship orders to the UK & EU? If so, how will orders be shipped?
Other Terms & Conditions
Schedule 1.
Terms of Service
- You are shopping on a merchant’s website (the “Merchant”). If you place an order with the Merchant for delivery to an address in the UK (a “Qualifying Customer Order”), where the total value of the Products comprising of that order does not exceed 135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising of that order are sent in separate consignments the value of which does not exceed 135 (one hundred and thirty five) British Pounds Sterling, the Products will be sold by Passport Global Limited (“Passport”), in the way we describe below.
- If you place a Qualifying Customer Order, the item(s) that you are purchasing will be sold first by the Merchant to Passport, and then by Passport to you. Passport becomes the “Supplier” of goods for UK VAT purposes in relation to your purchase. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport complete your Customer Order.
- Your Qualifying Customer Order is subject to: (1) these Terms of Service; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.
- By placing a Customer Order on the Merchant’s website, you understand and agree that:
4.1 You are dealing with and providing your information to Passport. Passport is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Passport may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
4.2 If there is an error in the price listed for a product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the product, Passport is entitled to contact you, correct the price, and/or cancel your order.
4.3 The Merchant remains responsible for handling payment for your order.
4.4 Once your payment is processed, ownership in the items will shift from Passport, to you, and, the items in your order will be provided to a carrier for shipment to you.
4.5 Passport or the Merchant will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.
4.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
4.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
- Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
- Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
- Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
- Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.
- Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of returned products. Passport may refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against Merchant.
- General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
10.1 Compliance with Applicable Laws. You certify that any products purchased through a Qualifying Customer Order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, nor It is your responsibility to know the laws of the country into which you are importing any products that you order from the Merchant’s website. By placing an Qualifying Customer Order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
10.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
10.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.
10.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms of Service at any time. Passport will ensure that the current version of these Terms of Service is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms of Service each time you make a Customer Service. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.
10.5 Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
10.6 Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.
10.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.
10.8 Parental Consent: You must be at least 18 years of age to become a member of the Geologie service. Individuals under the age of 18 may only utilize the service with the involvement of a parent or legal guardian, under such person's account and otherwise subject to these Terms of Use.
Let customers speak for us
These jeans are so freaking dope. I've been looking for jeans that would be loose on my thighs and butt like this for a long time. I will say, I measured my hips, etc according to the sizing guide at first and what I got was WAY too big. Had to return twice until I got the right size. If this is helpful to anyone: I'm a size 30 in the Marlo and a 4 or 6 in women's jeans (if I want them to fit my waist) and the Jo size 29 is still super baggy in a great way.
I haven't bought any new jeans since I started transitioning and these fit perfectly. highly recommend following the size chart instructions. they give me dad jean vibes in the best way, probably because my dad still has a pair of light wash jeans that he still wears from the 90s. A+
Love these jeans, but I would definitely go up a size. I'm nonbinary - post top surgery, 5'6", 130lbs Normally in all "mens" jeans I’m a 32 waist/hips - so that’s what I ordered, unfortunately it appears they run on the tight side. I do love the pants and will be ordering more in the future, just one size up.
When I found out about Both& I was so excited to try their clothes, and this shirt was beyond my expectations. I’m newly out as transmasc (no HRT or top surgery yet) and have a fairly large chest (not sure exact size but at least DD). I’ve spent years living in sweatshirts and baggy layers, and I always thought I would have to until top surgery. My binder helps a bit, but in normal shirts it just looks like I have a smaller chest and am wearing a sports bra and I would never leave the house without at least a sweatshirt to cover up. When I tried on this shirt, it instantly changed my mind. I felt the most confident in how I looked in years and excited to wear clothes in a way I only imagined feeling after surgery. I got a size larger than my usual size in men’s shirts, and although it doesn’t hide my chest completely (which I think would be impossible), this shirt is leaps and bounds ahead of what I thought was possible for me right now. Also sorry for such a long review!!!
Thank you Both& for making me so happy:)
I love Both& and their products make me feel more ‘me’! I ordered the Khazeel in turquoise (though it looks hella green to me tbh, but it’s still a pretty color) and in a large, and I’m pleased to say it’s a little big on me so I’ll be sure to get a medium next time!
Being a 5’1” transmasc guy, I’m sure you can imagine how difficult it is to find clothes that fit my build in the first place, let alone ones that actually highlight a masculine shape in a tasteful way. Both& definitely changed that for me.
I cannot stress enough how empowered these clothes make me feel. The Jo jeans are perfect for my height (I got a 29x29) and don’t highlight my curves the way other jeans do, and have a vintage look to them, which I am a big fan of. The Finnegan shirt fits boxy and lays flat against the chest thanks to the heavy-weight cotton. Same goes with Francis and Elmo, both high quality garments that don’t show binder lines and cut off right at my hips (xs for all shirts, s for the Elmo hoodie). These clothes fit my body perfectly and allow me to go out in public with confidence I’ve never felt before.
If the prices seem a little steep- trust me- everything is well worth the cost. All the products are made with quality materials, and I’ve had no issues with colors fading or buttons wearing out. Not to mention the excellent customer service and fast shipping.
Both& will be my primary clothing store, from this point forward. 🏳️⚧️✨
Immediately when i put these pants on, I said YES. Shopping in the mens section is always a challenge because the inseam is always way too big. Men’s pants are super tight on my thighs or butt and awkwardly loose everywhere else. It typically makes shopping for pants super dysphoric.
Not these. Thank you Both& for make things for US.
I love this boxy crop so much! I was a bit skeptical at first that it would make much difference in the appearance of my shoulders, as I am very narrow up top, but the fabric’s stiffness makes the shirt hang in a way that is extremely flattering and euphoric. I am also quite sensitive to fabric textures so was nervous that the stiffness would be a compromise in terms of comfort, but the shirt is still very soft and not uncomfortable at all. If you are wondering if the shirt is worth the price, the answer is definitely yes. I held off for a while because I was unsure and now I wish I had bought this sooner!
Beautiful fabric and workmanship. Runs very small - I normally wear a 2X but bought a 3X and it is still a bit snug across hips.
Absolutely obsessed with the shape of these jeans ! They’re comfortable to wear and look very stylish. I can wear them with hems or sagging on my sneakers! this pair successfully hides my hips and provides a lot of gender euphoria ! Thank you!
I’m very skinny yet this muscle shirt looks great on me. The fabric is light and has a pleasant texture, the fit is on point, well done!
I usually wear a 29 x 32 am 5' 9" and have the Jo in a 30 x 28. I like a shorter style so I was good with that and these were actually longer than I expected. Super comfortable, fit best at a mid rise for me, great quality. I would be interested in longer lengths but I like the style as the hit the same length as when I cuff my jeans. New favorite pair of jeans!
Hello I ended up returning it just due to my body shape. The shirt was great just didn’t fit my body in the best way.
My gf and I both have different bodies and different clothing needs, but she ended up ordering a pair after touching and seeing mine. The denim is soft and super well made. I like that I can wear them higher or lower on my hips, depending on the look I’m going for. Be sure to measure yourself—I had to buy a size up than I’d normally buy.
