Frequently Asked Questions
What’s different about Both&’s designs?
We’ve spent the last year doing extensive research in order to begin developing a fit and size system not based off of the binary. By using over 1,000 responses to our surveys and interviewing more than 100 members of our community, we’ve come up with a new ratio of length to width that is entirely different than what can be found in cisgendered clothing.
How do I know which shirt is right for me?
Each of our shirts has been designed with different primary goals in mind. We recommend that you:
- Read the product description for each shirt, and
- Look through the full gallery of images, including the fit guide at the end.
If you are still struggling, feel free to reach out to us at email@example.com and we will be happy to help.
How do I find the right size?
As a general rule of thumb, we recommend that you order on the larger size of what you would buy in a cis male department. So, if you normally buy either M or L, we recommend L. We also have a size guide with measurements, and are also happy to help over email: firstname.lastname@example.org.
Please note that our Romeo came in under spec--we are working to fix this for the next batch, but we recommend ordering 1-2 sizes up on that style!
Are your shirts worth the cost?
We sure think so! We've spent a year working on them, spending literally thousands of hours trying to make the best designs we can. We are also a small brand that only produces with ethical and sustainable grade A factories, which drives up cost.
Also, fun fact--COVID-19 has raised cotton prices 70%, and all the big brands have bought up all the supply, so the little fish like us are being absolutely crushed. All that to say, we strive to make our prices as accessible as possible, but we understand that pricing is still a reach for some folks. We hope you see our garments as a long term, high quality investment that you will love for years to come.
How long does shipping take?
We are a small team working other jobs to support ourselves and handling fulfillment internally. We try to process and ship orders as quickly as possible, which usually means delivery within 7-10 days.
Where is my order?
Once your order has shipped, you’ll get a shipped order email including a tracking number. If there are any problems, email us at email@example.com and we'll gladly help you out!
Do you require a signature for packages?
No, we do not! You will receive an email that says your order has been delivered. If you get the email, but do not see your parcel, please email us at firstname.lastname@example.org
What’s your return policy?
If you don't love your Both& garments, we will pay for you to return them and give you a full refund. To initiate a return/exchange, please visit our returns page. Please note this policy is for domestic orders only (USA and UK). International customers will be responsible for return shipping.
Do you offer free shipping?
We offer free shipping on orders over $100.
Do you ship internationally?
We work one on one with international customers on select orders. If you want to place an international order, please contact us at email@example.com.
If I identify as cisgender, can I still wear your clothes?
Of course! We have tested the fit of our shirts on a number of cisgendered folks and had great results. The Khazeel and the Arthur in particular, are fantastic, stylistic fits for all bodies.
How can I help with the research?
We would love it if you spent five minutes filling out this survey. The best way to keep up with our research is by following us on Instagram and joining our email list.
I love what you’re doing. How can I get involved?
Both& is truly a community, and we wouldn’t be where we are without such an engaged and supportive network of people. If you would like to get on our waitlist for our photo-journalism series, share your story, suggest a design idea, offer financial support, or otherwise get involved, please feel free to reach out to us either through our email firstname.lastname@example.org, or DM us on Instagram @bothandapparel.
What If I just want to brighten someone's day with clothes?
You can make a donation to our pay it forward program at Both&. This enables us to send free shirts to a growing list of people who will benefit from the garments and are not currently in a financial position to afford them. If you are in a position to do so, this is a wonderful way to support the community and support small business.
Best long sleeve I've ever worn! It fits perfectly and the fabric feels great. I will definitely be buying more Both& in the future!
This shirt is so comfortable, I love the thickness of the fabric and the overall shape. When I first put it on I had instant gender euphoria. 10/10
Not been used to ordering sizes that actually fit my body, so originally I ordered one that was too big for me. When I received one the right size I was amazed by how well it fits! Very freeing to wear a tank that is close to the skin, has a great collar and arm holes. The cotton is excellent quality. I respect the attention to detail :~)
Didn’t know a T-shirt could be this good! I have one in M and one in S and they both fit in different ways which I like. The length is perfect and the design is so subtle. It is my first great tight fitting shirt which holds its shape. Makes me feel so good!
I'm transmasc and I struggle to find well fitting mens clothes. The cut of the clothes give me room to breathe if my weight fluxes/build changes, and they use high quality materials. The clothes are well worth the hype and the price. They're my favorite clothes in my closet because they honestly fit me right.
I will be tailoring a large portion of my clothes to their cut of t shirts. The length and design fits me right. I'll be buying a large portion of my clothes from them.
The shirts hit you just past your hips and they open up with the slits to make a straight, boxy cut.
I love these shirts for layering but they’re also a good enough fit to wear confidently on their own. I need more colours!
I have the Finnegan in most of the colours now. I would happily only wear Both& shirts forever.
This was my first Both& shirt and I still love it the best. The fit is perfect and I love the sleeves. 😍
I’m not a big fan of long sleeved shirts as they’re usually too long in the arms and body. But this is perfect. Just the right fit in the shoulders and sits well without clinging or hanging shapelessly
I really love this tank and would buy more, although found the sizing slightly smaller than the Finnegan I also bought, maybe was intentional on their part as it still fit just a bit less loose but just something to keep in mind.
This shirt is amazing, I bought one and then within one day ordered 3 more. Seriously, do yourself a favor and buy this shirt. PS sometimes I dislike how my upper arms look in t-shirts and this cuts perfectly, a little tighter than it looks on the models but in exactly the way I was hoping and not confining at all.
Never felt more comfortable in a tee. Looks great with a binder on, and fits perfectly on my shoulders and hips. I love that the length is shorter as I am an L in mens clothing and quite often the tees and shirts are way too long. Obsessed with Both& and this product!
I am constantly on the lookout for gender affirming clothing, and I am so glad I found both&. The material is high quality and the design of all of the items I've purchased are so very well thought out. I can't wait to wear my Romeo(s) during the upcoming warm months!
This shirt is a game-changer. The fit is like nothing I've ever experienced, I feel more comfortable in this shirt than I ever have in any other t-shirt. Only note is to size up. I usually wear a men's Medium and I wear a Large.
I just received my shirt yesterday and I love it!
It's thick, comfortable and you definitely can't see my binder!!!
I placed a second order this morning. 🖤