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Frequently Asked Questions

How do I place a standard return/exchange?

You can initiate a return/exchange here. You can also read our return policy here. Due to the cost of shipping and handling for both us and our customers and the likelihood of lost packages, we do not accept international returns. We aren't able to make changes to returns that have been processed (i.e. if you want a refund to your original payment but you already processed it as store credit).


I need help with fit or sizing.

We love answering questions about sizing and fit and will gladly help you with specifics. As a general rule-of-thumb, it's best to pick the size that leaves a little room for your biggest measurement (for a lot of our customers it's their hips or bust). In our tees, we always encourage people to order one size up if they're not sure. In the meantime, please use the resources on our product pages:
  • Use the size chart, which appears below the product price for exact measurements of the garment.
  • Check out this page and this video, which shows a community member modeling the garment in a video, with their height, time on T (if they are on it), and whether they are binding or not.
  • Look through all of our model pictures and the descriptions, which also give information.
  • Read the reviews — other community members weigh in on what size works for them.

My package hasn't delivered yet.

We're so sorry about the delay! Please verify that your package has shipped and has been marked delivered using the tracking we provided. Once you confirm that it's lost, fill out this form to file a claim with our team. If your package hasn't shipped yet and it's been more than a week, please email and rely to the auto response saying you need more help with your package.

I got the wrong items/missing items/etc.

This happens very rarely but we have set up a quick process to manage it. Please fill out this form to file a claim with our team. (It takes less than 2 minutes!) We'll get back to you ASAP and get it sorted out.

I want to cancel/change my order that hasn't shipped.

All of our orders are automatically sent to our fulfillment center right when they're placed, so in most cases we aren't able to change/cancel anything. They work very fast to get things packed up! If you have a special circumstance, please reply to this message and we'll double check. Otherwise, we make returns super easy so if you need to exchange an incorrect size/color you can after your order is delivered.

I forgot to add a discount code!

We aren't able to retroactively apply discounts. If you have a special circumstance please reply to this email and we'll see if there's anything we can do.

I want to model for you or work with you in some capacity.

Great! If your proposal is of interest, we will be in touch. For all partnership inquiries, please fill out this form.

What's your pay it forward program?

We are constantly gathering small tips and fundraising to be able to get free product to folks who cannot current afford it through our pay it forward program. To date, we have donated thousands of shirts through this initiative. 

I would like to give you feedback and share ideas about future designs.

Wonderful! We are always gathering feedback to understand our customers' needs. As a small brand, we are doing our best to increase our range of styles, sizes, and variations as quickly as possible. Please fill out the survey here if you have specific requests.

What are your clothes made of? How do I take care of them?

Most of our garments are 100% cotton, including our denim. We predominantly produce out clothing in Turkey and Portugal, at Grade A certified factories. Our swim tops and trunks are made of a polyester/elastane blend. Our customers say that Both& is generally sensory-friendly, but of course that depends on your personal needs.
We recommend machine washing your Both& in cold water and hanging to dry, and we recommend hand washing swim cold. Cotton shrinks naturally, so if you plan to wash in warm water and/or machine dry, it might be a good idea to size up in our shirts. Denim doesn't tend to shrink and it "breaks in" anyway, so no need to size up there.

I'm concerned/confused about how much your clothes cost.

We sell our clothes at the lowest amount possible while maintaining our standards of ethics, quality, and fair pay to the workers involved. Our prices are competitive with many "fast-fashion" brands and much lower than most "slow-fashion" labels. We hope that one Both& tee can replace the 5-10 cheap, low-quality, ill-fitting tees most of us cycle through.

I'm not located in the US. Can I place an international order?

We do offer shipping internationally and do our best to keep costs as low as possible. Shipping, taxes, and other fees associated with international orders are unfortunately something we can't control or afford to cover. We're hoping to open a non-domestic fulfillment center in the future to lower these costs, but we need some time to grow a little more first! If you decide to place an order, keep in mind we are currently unable to accept international returns. Please reach out if you have an unusual situation and we'll do our best to accommodate.

What’s different about Both&’s designs?

We’ve spent the three years doing extensive research in order to begin developing a fit and size system not based off of the binary. By using thousands of responses to our surveys and interviewing more than 2,000 members of our community, we’ve come up with a new ratio of length to width that is entirely different than what can be found in cisgendered clothing. 

We have now expanded our research and patterns to design not only shirts but swimwear, pants, and hoodies. 

What’s your return policy?

We accept returns of unworn items within 28 days. To read our policies and initiate a return/exchange, please visit our returns page

Please note that due to the cost of shipping and handling for both us and our customers and the likelihood of lost packages, we do not accept international returns. If you have an unusual situation, please reach out and we will do our best to accommodate.

Do you offer free shipping?

We offer free shipping on domestic orders over $150.

If I identify as cisgender, can I still wear your clothes?

Of course! We have tested the fit of our shirts on a number of cisgendered folks and had great results. The Khazeel and the Arthur in particular, are fantastic, stylistic fits for all bodies.

Other Terms & Conditions

Schedule 1.

Terms of Service

  1. You are shopping on a merchant’s website (the “Merchant”). If you place an order with the Merchant for delivery to an address in the UK (a “Qualifying Customer Order”), where the total value of the Products comprising of that order does not exceed 135 (one hundred and thirty five) British Pounds Sterling, or where Products comprising of that order are sent in separate consignments the value of which does not exceed 135 (one hundred and thirty five) British Pounds Sterling, the Products will be sold by Passport Global Limited (“Passport”), in the way we describe below.
  2. If you place a Qualifying Customer Order, the item(s) that you are purchasing will be sold first by the Merchant to Passport, and then by Passport to you. Passport becomes the “Supplier” of goods for UK VAT purposes in relation to your purchase. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport complete your Customer Order.
  3. Your Qualifying Customer Order is subject to: (1) these Terms of Service; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.
  4. By placing a Customer Order on the Merchant’s website, you understand and agree that:

4.1 You are dealing with and providing your information to Passport. Passport is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Passport may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.

4.2 If there is an error in the price listed for a product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the product, Passport is entitled to contact you, correct the price, and/or cancel your order.

4.3 The Merchant remains responsible for handling payment for your order.

4.4 Once your payment is processed, ownership in the items will shift from Passport, to you, and, the items in your order will be provided to a carrier for shipment to you.

4.5 Passport or the Merchant will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.

4.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.

4.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.

  1. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
  2. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.

  3. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
  4. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorisation has been declined, that transaction will be void.
  5. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorised to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of returned products. Passport may refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against Merchant.
  6. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:

10.1 Compliance with Applicable Laws. You certify that any products purchased through a Qualifying Customer Order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, nor It is your responsibility to know the laws of the country into which you are importing any products that you order from the Merchant’s website. By placing an Qualifying Customer Order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.

10.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyse transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analysed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.

10.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.

10.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms of Service at any time. Passport will ensure that the current version of these Terms of Service is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms of Service each time you make a Customer Service. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.

10.5 Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.

10.6 Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.

10.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.

10.8 Parental Consent: You must be at least 18 years of age to become a member of the Geologie service. Individuals under the age of 18 may only utilize the service with the involvement of a parent or legal guardian, under such person's account and otherwise subject to these Terms of Use.